Controller works on other games but not on this casino title – why?

So first, ensure the casino’s website or its app (if it has one) supports controllers. Some only work with a mouse and keyboard interface. Also, plug the controller into your computer, so it doesn’t have to be connected through Bluetooth. Many casino sites block external devices because of security and anti-cheat issues, and some older games may not be up-to-date enough to work properly with them. You can also try using another web browser. If the casino simply doesn’t support controllers, you’ll have to look for another site that does, or use a desktop client that enables input remapping. Other players’ questions on forums tend to answer whether this is a common problem. If all else fails, contact the casino’s customer service and ask whether the game allows controller input. They will most likely say no, or that there is an option you need to switch on.

Other casino games (particularly browser-based web3 games) may simply be coded to work with certain kinds of input. Perhaps your game only accepts keyboard/mouse controls, or perhaps there is a way to configure your controller through the casino’s settings or help menu. Otherwise, contact the casino’s customer support directly – they’ll have an explanation. I’d bet they’ve heard this before.

Casino games are designed for keyboard and mouse, not a gamepad. The game you’re playing uses your controller, but that doesn’t mean this casino site does. Look to see if the casino advertises gamepad compatibility. If it’s web-based, there may be a browser extension that can add controller support. If nothing else, ask the casino’s support staff. It’s a common enough problem.