Why isn't my achievement unlocking in this online casino game?

Congratulations, you’ve done the deed – that accounts for 50% of the problem. Do you wait a while before checking? There’s always a chance that your game may take a while to recognize your achievement. Try logging out and in again, or restarting the game.

Read the achievements’ descriptions again. Is there something you overlooked? Such as playing a certain level or using a VIP account? It could also be a glitch. No problem – we can fix that. If not, send us an email with your ID and screenshots.

I see others here saying they have also had problems with delays in unlocks or support resolution. Patience is a virtue, and I will assist by providing additional proof if you want to contact support again.

Some achievements only become available after you restart the game. So try logging out and back in. Or visit the game's website: other players generally share issues on its community forums. It may be that the developers have already identified the bug and are working on a patch. Otherwise get in touch with support, giving them your log-in code and providing as much detail as possible about what you did. Most likely they'll be able to resolve things quickly for you.

Maybe the achievement is broken? Maybe you didn’t do it in one sitting? Some achievements must be done in a single playthrough. Log out and back in again to see if that works. If not, it’s probably a glitch. Check the game’s forum, Reddit, etc. other people have already reported it. You could always contact support with a screenshot. They’ll likely fix this.