My [Casino Game] account progress is missing after logging in — what's wrong?

1. Make sure you’ve signed into the right account (check email / username and try logging in and out again). If it’s a new account, then it could have wiped any progress you’d made from a demo / trial if you didn’t link your account correctly, e.g. with a verification code sent to you via SMS/phone call or email. Or, it could be because some platforms have separate free-to-play and paid versions of the game – did you accidentally launch the wrong one? If you can’t find your progress, go to the game’s support page and/or use their live chat. Many games do back-ups automatically, but others don’t. In the case of a mobile game, try launching on another device to see if your data has synced from the cloud to the other device. This happens often enough that you should never panic. Just keep an eye on the game’s support team. It will probably be resolved eventually.

First of all, make sure you’re logged into the correct account – we all have more than one, don’t we? If not, perhaps the game has a “newbie reset” feature: when you die, you start again from scratch. Log out and log back in, and look at your character’s history – if there’s still nothing, email customer service your account information and they’ll fix it. It happens all the time!

Bro, same thing happened to me. It was because I signed in on another device/browser and got a new account. Make sure you aren’t accidentally on a guest account. Confirm the friend code or e-mail address. If you can do “Restore Game, ” try that. Otherwise, report it immediately and provide all identifying information about your account. This isn’t uncommon, especially among new players. Just resolved it for my own account last week.

First, make sure you’re on the correct account. Verify the username/email. If nothing shows up, you may be on a trial account by mistake. Did you sign in using social media? Was there a promo code? If that doesn’t work, reach out to the casino’s customer service team. They can look at your login history or restore progress if there was an error. Sometimes there’s a hiccup with new accounts. Don’t worry; it can be sorted. Sure.