Why do some users stay connected while I get disconnected from the server?

You’re losing connection in the live casino. Others connected? No? Then, most likely, you have something going on locally. Here’s how I’d attack it. Using the same browser as others? Clear the cache. And/or try switching browsers. Make sure your browser is also updated. If the issue is with that specific account, log off and back in. If it’s across all accounts, it might be a minor configuration issue with your account – check with support. If it’s isolated to one device, we can narrow it down further. A reboot often does wonders. If you’re on Wi-Fi, try to get a wired connection via ethernet. And if you still need support, please let us know!

- Make sure it’s not a browser issue: try emptying the cache or using a different web browser.

- If this doesn’t work, check your firewall/antivirus – they may block the connection.

- If other people can access the site at the same speed as you do, it probably isn’t a server issue.

- Take account of the time of day (e. g. congestion).

- Get in touch with our support team to get more information.

Start with the fundamentals, but there might also be broader issues.