How can we give feedback about the queue system on [site]?

Hey all, we’re trying to figure out how to get better feedback on our casino game wiki and forum’s queuing system. What are the most effective methods for gathering user input, whether through surveys, comments, or other channels? We’d love to hear your thoughts on engaging our community more effectively.

5 Answers

GameSystems
GameSystemsAnswered on 12/22
Best Answer

Share you’ve heard them. Create a stickied post on the forum: “Fed Up with Queues? Let us Know! ” Be informal, keep it friendly, what’s the beef? A quick 3-5 question “snackpack” poll can go a long way too – how long to queue? How clear is the process? Do they just feel pissed off? Make it easy to find through recent news, patch notes, wikis.

More community? Hold weekly “Queue Chat” streams, or Q& A sessions on Discord/Twitch. Feedback in real time. Give players something to use in the game or list them as Wiki contributors if they tell you what they don’t like.

Stick a little feedback box on your wiki and forum. Click “Loved It” or “Hated It. ” Then follow what’s being said about the issues. Get involved with the discussions. They’ll keep coming back. Good Luck!

QueueHealth
QueueHealthAnswered on 12/22

After the queue experience, ask users to share how it felt with a little survey: “Did this wait suck? 😅”. Put feedback forms on popular wiki pages and in-game walkthroughs. Host a monthly “rants and raves” thread on our forums to let users voice their complaints or compliments. Pop a small survey onto our app now and then and dangle prizes (in-game credits, special site access) as incentives to answer. Track the most frequently upvoted and responded-to comments for clues into what users really like and dislike. Make it easy, make it informal, and we will listen (and respond).

DesignPhilosophy
DesignPhilosophyAnswered on 12/23

Start by adding a thumbs-up/thumbs-down or “comment” button adjacent to each listing on the waitlist. Add a pop-up survey at the end of any task that users complete. Host an “Ask Me Anything” session on your forum once a month, so users can voice concerns and offer suggestions. Conduct polls via Discord or other channels where users engage with you. Make it informal and lighthearted; conversations flow much better when everyone is relaxed.

MatchupTheory
MatchupTheoryAnswered on 12/24

To collect feedback about your casino game wiki and forum queue system, it’s okay if you go light-hearted. Quick emoji polls – “Love it 🎰 | Okay 🤔 | Meh 😕” – are far more effective and eye-catching than questionnaires. Throw in a “Feedback Zone” page for users to post comments as they play or browse, and don’t be afraid to recognize people who engage – everyone loves a shoutout! And it doesn’t have to stop there: regular live Q&As or “Ask Me Anything” (AMA) sessions are a great way to build a sense of community. People love to feel involved.

UXForGames
UXForGamesAnswered on 12/25

To collect real-time feedback, implement short opt-in surveys with 1-2 quick questions following any queue interaction. Offer bonuses to complete them (points, free spins). Add a feedback icon directly to the queue interface for users to give thumbs up or down on their wait times. We want more comprehensive data? Include a monthly poll in the forum asking “What is one thing we can fix? ”. Involves the community and shows responsiveness. Small changes can have a large impact.

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