Does [site] ever add more servers to reduce queue times?

Sure, add servers! I bet that when it gets crowded at a live casino, they open more tables. They recruit more dealers, improve the software and/or add more servers. Maybe talk to their customer service to ask how they do their scaling. In my experience, larger sites will have very good queues. Often they measure the wait time and scale up accordingly. While smaller sites may find it harder to scale rapidly. I would recommend a couple of changes like offering VIP passes at peak times, hiring more dealers on the website, or enabling dynamic load balancing so that players can be moved to the best available server. Also, they should conduct surveys to find out which players experience long waits and focus on those areas. Finally, perhaps give away free spins or chips to anyone waiting longer than usual. Keeps everyone happy while they wait. Thoughts?

OK, fine, if the queues get too long at a casino, they’ll just add more servers. For example, if there’s a long queue on the live-dealer games, then you need to add more live dealers. People don’t like to get bored and wait around. I know some sites that have gone right to cloud hosting for this reason. I think you should run to your back-end guys and ask if they can scale up the number of servers available during busy periods. Players will thank you.