How do I know if lag is my problem or the site's issue?

First, make sure your connection is not a problem. Try visiting a few other sites and playing a couple of online games. If everything works fine except for the casino, then most likely the website is experiencing some kind of technical issue due to its many active users. It’s also worth doing a quick Internet speed test, in case your connection isn’t as fast as your ISP claims. And try restarting your router or modem if it has been on continuously for a long time. If, after confirming that your Internet connection is fine, you’re still experiencing problems, then this could be an issue with the website. Most websites will have forums or some support channel where visitors can report their issues. Look there to see whether others are having the same problem; if so, the problem is on their end. If they don’t appear to be having any issues, then it might be something with your computer or Internet connection. In that case, take detailed notes and contact the casino’s customer service. Don’t jump to conclusions.

To diagnose lag, there are two strategies: One, run a speed test at a site such as Speedtest.net – high ping rates or slow upload and download times point to an internet connection problem. Two, see whether the lag continues when you use a different network, for example, a mobile hotspot. If the lag does go away, it’s your connection; if not, you’ll have to assume it’s the fault of the game server. Websites such as DownDetector provide information about service disruption that others have experienced. Easy, painless, and lets you know who to blame. Good hunting, gamer.