Are FPS drops affecting the fairness of live dealer games?

Of course, streaming issues impact the overall atmosphere of live games, and negatively affect customer confidence when things cut out – “Am I losing because of the software or because the wheel landed where it did? ” – regardless of whether the game is as random as possible. When I used to moderate online casino discussion forums years ago, I found that many users were irritated by streaming issues, because it meant they felt like they weren’t really in the live environment. An unbroken feed with high FPS is essential. I remember one of my old customers saying, “It’s like watching a roulette wheel spin in stop motion – nobody wants that. ” Fairness is important, and technology should reflect it. If customers don’t believe the game is genuinely random, there is no going back, no matter how much effort you put into reassuring them. So make sure that your IT infrastructure doesn’t buckle during busy periods. Gamblers may not understand how a RNG works, but they sure know what a dodgy connection looks like.

FPS issues in live dealer games can undermine even a fully honest game’s perceived fairness, because low FPS rates often signal that something is up, thereby undermining the trust at the heart of all online gaming. If you want to have returning customers, do the right thing: invest enough in technology that your live dealer games run smoothly.

The fact that FPS has zero impact on fairness – the game runs on the server, not your computer – doesn’t matter. Low FPS can make some players feel uneasy. If they can see the cards and chips stuttering across their screen, how can they be confident that everything’s above board? In a live dealer casino, consistency of gameplay is essential. A choppy stream looks unprofessional and can drive players away. From a commercial perspective, this means keeping them in front of the screen for longer and building trust. They should be engaged in the game, not concerned that something is amiss. Focus on fluidity.

Low FPS in live dealer games does not affect the outcome of the game (assuming backend integrity). It’s true that a low frame rate may lead to doubts in player’s mind. If a card hesitates when showing up or a roulette wheel stops unexpectedly, it raises suspicions. A steady stream helps build trust with your customers. We all have this feeling when there is a delay in online content. Operators should keep the FPS high as part of their customer experience strategy.

So here’s how it works: