Does high ping affect the fairness of live dealer games?

Is lag affecting live dealer gaming? Is it just down to the dealer? With lag being an ongoing problem, how can a casino maintain a fair playing field for its customers when playing blackjack, roulette, and other casino games against a remote dealer?

5 Answers

DecisionTree
DecisionTreeAnswered on 12/22
Best Answer

Ping and lag certainly can affect live dealer games. If your ping is high, you may experience delayed betting or have difficulty responding to the dealer’s actions. That said, the integrity of the game is intact because the casinos house their games on protected networks, so dealers are not tampering with the outcomes. In extreme cases of lag, it can be an unpleasant experience that creates a sense of battling against the house, but online casinos recognize this and maintain high-quality servers and backups. To avoid lag, bettors should ensure that they have a stable internet connection and close out any unnecessary applications that may be draining resources. Additionally, if lag is frequent at a given casino, a player may wish to inform the casino operator. Ultimately, while lag is frustrating, it does not signal rigged games.

SpectatorMode
SpectatorModeAnswered on 12/22

Latency is annoying, but the house has to play fairly. Latency will be noticeable only if their own servers are unstable or the video stream is subpar. It’s not just about the player. The house must ensure that this kind of streaming is done with minimum latency and monitor server health regularly. If glitches occur, they should suspend the game rather than continue with unfair conditions. The house must stay technically competent when fairness is at stake.

RiskDesign
RiskDesignAnswered on 12/23

The lag does interfere with the randomness of the outcome, but in a subtle way. It's not the dealer who causes the lag; it's your internet connection (or the casino’s streaming server). If your ping rises for a minute while in the middle of a live blackjack session, you may not see the dealer's action at that moment. Unfair, yes, but hardly catastrophic.

To counteract that, online casinos employ good quality streaming technology, well-tuned servers, and failover mechanisms, and lag is infrequent. When it does happen, players can contact customer support to iron out any issues – or arrange compensation if the delay gets too long.

RegressionRisk
RegressionRiskAnswered on 12/24

Yes, ping and lag influence the integrity of live dealer play. This isn’t the dealer’s responsibility alone. Lag can slow down play, generate timing discrepancies, and affect real-time decisions. To ensure fair play, casinos must invest in high-quality servers, streaming technology, and network monitoring. Operators should also establish protocols for pausing or resetting bets when lag occurs. And, crucially, they need to communicate with customers when lag causes disruptions.

RiskReward
RiskRewardAnswered on 12/25

But yes, high ping and lag do affect the integrity of live dealer games. And it’s not all about the dealer. When a player lags, they may make decisions slowly or have slow responses. Casino operators can help by investing in better servers, more efficient streaming technologies, and asking players to test their connection before joining a table. Everyone has to stay alert. Fair play depends on fast action. So we’re constantly working on optimizing our live games.

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