Can I get help troubleshooting a non-responsive game from the community?

Casino Crew: Ah yes, browsers! Try reload or opening in another browser, like Chrome or Firefox. JavaScript should be on – most online games require it. Pop into incognito mode, or disable browser extensions, which might block ads or scripts used by the game. A slow internet connection could also hold up game loads. And occasionally there’s a server issue, so double check for maintenance updates on the casino’s social media channels or support pages. Screenshot of the error message and send it to support if nothing else works. They may be able to identify an issue from your game log. Please let us know if we can assist further. Other players – join the conversation.

browser problems. Man, a lot of stuff can be wrong with games due to browsers. So first try clearing the cache. Or try another browser: Chrome, Firefox. If not, then maybe scripting is not enabled, or there is some blocking software getting in the way. Or they have updated a script at the casino, and you need to log out and start over. If not, contact support at the casino – they should see the problem in that case.

1. Confirm whether all games are affected, or just one: if it’s only one game it may be a game-specific problem. 2. Clear your web browser’s cache and cookies, and restart the browser. 3. Ensure that you are using a compatible web browser (e.g. Chrome, Firefox or Edge). 4. Access the game from another device/network. JavaScript errors are often specific to a device or network. 5. Report the issue to the casino’s support team with details of the error.

It may just be a caching or scripting problem. Try refreshing, clearing your cache, or using Chrome, Firefox, or Edge—the best browsers for playing games online. If the problem continues, look at our official status page or our community forums to see whether other players are having the same issue. It could be a server glitch. If not, try disabling any ad-blockers or other browser extensions, as some of them interfere with certain types of web scripts. Still no luck? Contact our customer care team, and let us know which browser you’re using and what the error message says.