Are there false positives with anti-cheat in casino games?
All, do the cheat detectors in online casinos ever flag honest players? It seems like such an effective way to weed out cheaters, but what about false alarms? Anyone had this happen or know someone who has?
2 Answers
Yes, sometimes casinos' anti-cheating software mistakenly targets noncheaters. The odds are low, but it does happen. The software looks for irregularities in gameplay. If you start playing at machine-gun speed, the software may think you’re an algorithm.
have heard anecdotal evidence from people who have been temporarily suspended or had their accounts investigated even though they did nothing wrong. In most cases, it was fairly easy to clear up the issues just by providing receipts, bank-statement transactions, or other login information.
Don’t panic. Play as usual. No third-party programs or macros. If you receive an accusation, call customer service and explain yourself. They will likely help you if you are a good player.
The anti-cheat software is good, but not infallible. Can an innocent player be caught? It can, but very rarely. Players who win a significant amount of money in a short period of time, or use the same winning strategy over and over again, could fall foul of the system. I know a couple that were temporarily suspended, but later released if they made an appeal. This can be avoided by contacting customer support with some proof of your innocence. Better safe than sorry.