Should I report memory leaks in casino game forums or contact support directly?

Hi guys, suppose I found a memory leak in some casino game. Do I report this in the respective game forum here or do I send it directly to support?

4 Answers

SystemicDepth
SystemicDepthAnswered on 12/22
Best Answer

It’s a memory leak -- some kind of programming error that causes the game to crash. Don’t post here on the forums; people here just want to play your game. You should send this information to support@whatever.com, who will then pass it along to the developers. Better yet, shoot a quick screen capture video of the problem and include steps to reproduce it. The programmers will be grateful, maybe even award you with a “Bug Hunter” badge, and certainly improve the game in subsequent patches.

DesignPhilosophy
DesignPhilosophyAnswered on 12/22

If you find a memory leak, report it directly to the casino. Online forums are for conversation, not for security vulnerabilities. Send an email to their support email address with detailed information, and perhaps a screenshot. They will fix the problem without disclosing the details on a public board. Some casinos have a "Report a Bug" link. If you don't see that, then check the help pages or FAQ; often they explain where to send reports of security problems.

CurrencyInflation
CurrencyInflationAnswered on 12/23

It’s not a bug but a memory leak? It’s a forum thing: tactics, suggestions, questions about gameplay. Contact Supercell directly on their Facebook page at facebook.com/Supercell. Tell them your device model, game version, and how to replicate the issue. It’s easier for them to log and resolve issues that way. It saves time, and you don’t need to post as much. Everybody wins.

ClientPrediction
ClientPredictionAnswered on 12/24

In case of a memory leak during a live casino game, please contact support directly. They’re ready to fix it immediately. If there’s no emergency, report your problem in the game forum. Write a short description (with a screenshot if necessary), so that the developers know exactly what is wrong and don’t need to wait for someone to reproduce it. Be sure to specify the game version and platform. Stay focused and brief. In any case, thank you for helping us improve our games!

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