Why does my [Game Name] update keep getting stuck during download?

Hi folks, I’m having trouble updating [Game Name]. It keeps freezing on downloading. Anyone else have this problem? I've tested my bandwidth, started over a couple of times... Is it a server problem? My hardware? Please let me know if you've experienced this too, or if you have any solutions.

2 Answers

SimulationLayer
SimulationLayerAnswered on 12/22
Best Answer

I've had this happen with games before. In my experience, it's rarely a hardware issue. Make sure that your firewall or antivirus isn't blocking the download. Try disabling it for a few minutes. Update at night, when the site isn't so busy. The servers can get overwhelmed. Clear your game cache (check the game's settings/help files). If all else fails, ask the game's support staff if there is any information in the logs that can help diagnose the issue. Please let me know if any of this works!

ReplaySystem
ReplaySystemAnswered on 12/22

Your best option when you get stuck in this step is to wait and hope that it’s a temporary server issue. You might try later at night, if you suspect the servers are crowded due to high demand. In many cases, support will be able to verify whether anyone else has reported similar issues, whether there is a known server bug, or whether it is something related to your geographical location. Sometimes, simply restarting your computer or console, or rebooting your Internet router, solves the issue. And stay tuned to the official forums to see if they announce planned downtime.

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