Are maintenance times the same for all casino games or just specific ones?

At least that’s how we do it at our casinos. Games like slots are maintained more frequently than table games (e. g. , daily versus bi-weekly). The reason is simple: slot machines see a lot of use; hence it makes sense to inspect them regularly.

Then there is the issue of time. Sometimes slots are down for only 15-30 minutes so that a technician can briefly look at them. Tables tend to be down longer than that when the need arises: typically one or two hours (in case of an intensive diagnostic exam). Progressive jackpots and large gaming networks may require even more maintenance.

Make sure that your games are reliable while ensuring that you’re not creating too much waiting time for customers. Slot downtime isn’t as glaring as when a customer sits down at an occupied table. Give them what they want, give it to them fast!

Every slot machine in a casino is not maintained the same way. Slots are maintained daily because they are always running. Table games are typically maintained monthly or quarterly based on utilization. Video poker machines and other electronic games are maintained in between. The downtime for any game depends on the manufacturer’s specifications. For some machines, you need to cycle the power; others can run multiple shifts. All you have to do is ensure that the maintenance staff record the type of machine so they know how to service it correctly.

So maintenance downtime varies by game type: slot machines typically have a short period of maintenance in the middle of the night. For table games, it may be longer than that, but mostly depends on how much activity there has been. There are no hard and fast rules here, but I think we are generally right to prioritize customer experience over equipment integrity.

This also varies by casino and type of games. Slots go down during regular maintenance periods to check their software and refill them with winnings, whereas table games may just receive maintenance when something breaks or gets damaged (such as chip wear and tear). It depends on how a particular venue operates, how quickly it wants to get its machines back online, and whether it can afford the downtime.

The frequency and timing of maintenance can also differ across different types of gaming devices. Casino games such as slot machines and table games are serviced in different ways, determined by how frequently they are used and their specific needs. For example, slot machines receive regular updates and repairs at night, whereas table games may require maintenance on their hardware (cards, chips, etc.). Some machines that are heavily used may be serviced daily, while others are serviced only weekly. Maintenance schedules are generally scheduled at times when fewer customers are likely to be affected, and this can depend on the game being played. Operators must consider these differences when deciding on maintenance schedules.