Why does my casino game keep showing a black screen on mobile?

Yes, a black screen error on mobile typically points to browser compatibility or incorrect embedding. First, check if the game is using deprecated technology like Flash - which will not work on most modern mobile browsers. Next, check the embed code. Some games may have sub-par responsive design, causing them to look odd on mobile, while others may break completely. Also check that assets are being loaded correctly. A corrupted asset file causes the game to fail to load, resulting in a black screen. Additionally, mobile browsers tend to default to preventing auto-play of sound files, which will cause a black screen if the game attempts to do so. Finally, test across multiple browsers (Chrome, Firefox, Safari) and multiple phones. If it only occurs on certain devices, then it may be a device-specific issue or potentially a browser-specific issue. Have your dev team or game provider take logs on the server to pinpoint exactly what is breaking. It can be difficult to debug on mobile, so this should narrow things down a bit.

This sounds like an issue with the way your mobile browser handles canvas or WebGL rendering. First, if your game is running on Flash, forget about mobile. Second, double-check how you are embedding the game. If you are using an old school iframe, this could be causing your problem. Try hosting the game on its own mobile-optimized page. Finally, check the console log when your players first load the page. Black screen usually corresponds to an asset that didn't load properly or wasn't rendered correctly on mobile. Also, try testing on multiple browsers. Let me know.

The black-screen problem on mobile devices is generally due to either the browser or the embed (e. g., disable WebGL in the browser - many games use it). Or ensure the embed code works for mobile-sized viewports. In Chrome and other browsers, autoplayed sounds may get blocked (as intended), breaking the game loader. Have them try Safari/Firefox. If it persists, it may be an Android/iOS version compatibility issue; debug using device emulators like BrowserStack.

A Black screens on mobile usually means a browser (or embed) issue. You may have an incompatible browser, WebGL has been disabled, or a CORS error with your embed. Please check the console for errors using remote debugging & make sure the game resizes correctly. Also test on other phones & browsers to isolate the problem. Please ask if you need more details. 🎰