Has anyone else experienced game crash issues with [Game Name]?

Yeah, the worst thing is losing your hand in the middle of it. And it happens – though often not reported – but a few things to try when it freezes: Check your graphics card driver, look for any corrupted files in the game itself, try restarting your web browser if it’s a flash game, close any other programs you are running at the same time, and check for any errors that pop up just before it closes. In case of download games, check with the site you downloaded it from (Steam or wherever) to make sure the files are not corrupt and that there is not already a patch available. You could also try contacting customer support at the casino. They may have seen the issue before. Don’t let one bad hand ruin your experience.

Oh, freeze! That’s really annoying; it happens to all of us. If there are no updates in wiki, try closing out other applications, restart the game, or restart your machine. Is the game updated? (PC) Is there space on your phone (mobile)? If none of these work, you can tell them in-game, or submit a support ticket. Hope this helps, and good luck next time! 🦸

Yes, weird freezes do occur – particularly after a major victory. Try restarting the game/device. Then clear the cache (or log off then back in again). If it persists, report to the developers; include a timestamp or screenshot (if they accept them). The freeze seems to be a bug, though possibly localized, and is apparently more likely on low-resource devices (it’s a resource-intensive app). Let us know if you find something that fixes it!