Why does my game discussion forum log me out all the time?
Dear all, I have a gaming forum associated with a casino and games wiki. Users are often being automatically logged out. What can it be? Is it the way sessions are timed out? Something wrong with the server? Cookies not being handled correctly? Any help from those who have seen this on their sites would be most welcome.
5 Answers
First, it’s most likely a cookie issue. If users are switching between the casino and the wiki, I suspect their session cookie is being overwritten or expiring prematurely. Session cookies may be set to the entire domain or the specific path. Make sure the server has a reasonable session timeout, as sessions will be dropped if a certain timeframe – e.g., 30 minutes – is exceeded without activity. If the site uses multiple subdomains (e.g., casino.yourdomain.com versus forum.yourdomain.com), the session may not carry over. Browser privacy settings such as “Do not track” or SSL can affect sessions. Try testing on other browsers or devices to make sure it’s not isolated to that one computer. Shared hosts may limit how long a session lasts. Look at the server log files to determine whether there are timeout errors or forced session resets. Additionally, third party add-ons or WAF software could be interfering with sessions. Give me a shout if you want me to take a closer look.
The session cookie may be expiring. If the server is not refreshing the session id while the user is surfing, his session expires and he gets kicked out. Or perhaps it’s just that the cookies are not set to be persistent. Also, check the server log for “session destroyed” messages, and make sure the session cookie domain is correct (if you have a forum and wiki on separate subdomains). Quick solution: Increase session timeouts and make your cookies persistent. Test in Firefox. Still got problems? Try debugging your CMS sessions to see what happens.
The most likely explanation for persistent logouts is that something in your session or cookie configuration is broken. Check to ensure that your session timeout is not too low (users will be logged out automatically after a specified period of time), and verify that your cookies are set correctly; they may be expiring too soon. This can also be caused by a server-side problem, which could be triggered by a heavy traffic load or incorrect configuration of any load balancers between the user and the database. Look at your error logs to see if there is a specific problem. If you’re using an off-the-shelf CMS or forum software package, make sure that you have all the latest patches and that your system is configured to work with your hosting provider.
If people are being logged out, that suggests session problems. Possible solutions: Cookies disabled; session timeout set too low; server-side caching affects sessions; misconfigured cookies; short session expiry time; cache browser; contact the hosting provider (if you’re on a shared server); check for plugin conflicts; try another browser; start with a clean installation and test each change one by one.
session timeouts are often the cause of automatic logouts. Verify that your session timeout is not too low. Make sure the cookies are set properly and not disabled in the user’s browser. Increase session duration and check cookie settings. Are you experiencing this across browsers? How stable is your server? Any errors in logs? This should ensure that people remain logged in for longer.